#20 Learning by training customer support teams

Customer Service Culture [EN]

#20 Learning by training customer support teams

Nov 15, 2022 · 25m 52s

Chapters

01 · Welcome to episode n°20

02 · Digital up-skilling: the priority for Customer Service and HR managers

55s

03 · The Digital Customer Service Personas© for online conversations specialists >>

3m 41s

04 · Getting to know 100 people in one week trainings

5m 13s

05 · How to gain trust within the first hour

7m 45s

06 · Training mantra: make it practical and interactive!

9m 1s

07 · How I customize my Digital Customer Service training paths >>

11m 21s

08 · The 3 pillars of learning by training support teams

11m 37s

09 · After the pandemic: 100% in person, remote or hybrid training?

16m 31s

10 · [NEW] Learn more about my ‘Customer Culture Academy’ >>

18m 12s

11 · The importance of balancing online conversations with self-service

22m 31s

12 · Key takeaways

23m 57s

13 · See you on CustomerServiceCulture.com/en >>

25m 15s

14 · Got questions? Drop me a line: paolo@customerserviceculture.com

25m 33s

Description

Since experiences speak louder than words, I tell you about my recent training sessions that I've held for various customer service teams. The reason why? I gave them tons energy...

Since experiences speak louder than words, I tell you about my recent training sessions that I've held for various customer service teams. The reason why? I gave them tons energy and information, but I also learnt a lot from them. Read full article >> http://bit.ly/3UFJnKb

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