#21 Customer conversations: why timing is key

Customer Service Culture [EN]

#21 Customer conversations: why timing is key

Mar 14, 2023 · 24m 7s

Chapters

01 · Welcome to episode n°21

02 · December 1995: my first customer service lesson learnt

51s

03 · The invisible link between traditional and online support

3m 3s

04 · The difference between speed and timing (the cards metaphor)

4m 57s

05 · Why timing in digital customer conversations is an issue!

6m 1s

06 · Gaps and examples arisen during my training sessions

7m 5s

07 · It’s not just about the channel, it’s about customer’s expectations!

8m 55s

08 · Keep learning from conversations to improve processes and experiences

11m 55s

09 · Do you really know who are your competitors today?

13m 45s

10 · Why getting your Digital Customer Service team up-skilled is a priority >>

15m 1s

11 · Questions or feedbacks? Drop me a line: paolo@customerserviceculture.com

17m 41s

12 · Learn more about my ‘Customer Culture Academy’ >>

18m 41s

13 · Key takeaways: what you bring home from this episode

19m 25s

14 · Digital up-skilling for customer service managers >>

21m 21s

15 · Deep dive into all CustomerServiceCulture.com services pages >>

23m 11s

Description

Paolo Fabrizio tells about an important lesson learnt back in 1995 and why it is still relevant. Because 'timing' in your digital customer conversations is key, today more than ever....

Paolo Fabrizio tells about an important lesson learnt back in 1995 and why it is still relevant. Because 'timing' in your digital customer conversations is key, today more than ever. Read full article >>

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