#22 Do customers perceive your values?

Customer Service Culture [EN]

#22 Do customers perceive your values?

Apr 11, 2023 · 15m 18s

Chapters

01 · Welcome to episode n°22

02 · How emotional inputs play a huge role in customer experience

51s

03 · Q1. Have you set up (adequate) corporate values yet?

3m 1s

04 · Q2. Is all your staff living and breathing them?

6m 13s

05 · Q3. To which extent customers perceive your values?

7m 59s

06 · Look at yourself in the mirror...

9m 11s

07 · Fix your gaps with 'Customer Culture Academy' >>

10m 51s

08 · How I've built my consulting career on my values >>

11m 47s

09 · Got questions? Drop me a line: paolo@customerserviceculture.com

13m 9s

10 · What you bring home from this episode

13m 41s

11 · Jump on CustomerServiceCulture.com services pages >>

14m 23s

12 · Have you subscribed to this podcast yet? >>

14m 51s

Description

Many companies have set up their corporate values, but there's often a gap between them and how customers perceive them. These 3 laser focus questions will help you deep dive...

Many companies have set up their corporate values, but there's often a gap between them and how customers perceive them. These 3 laser focus questions will help you deep dive into your current state of the art. Full article here >>

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