#24 Stand out or go home! Said the customer

Customer Service Culture [EN]

#24 Stand out or go home! Said the customer

Jun 6, 2023 · 22m 59s

Chapters

01 · Intro episode #24

02 · Have you ever received such email requests? [Real case examples]

49s

03 · Dear company, stand out or go home! - Said the customer

3m 15s

04 · Nurturing and consolidating trust in the long run

4m 9s

05 · In or out: the customer experience moment of truth

5m 35s

06 · Leverage these 5 drivers to attract and win the customer

7m 1s

07 · The essential support agent's personal trait

8m 57s

08 · Frustrating experiences you just can't afford anymore

11m 1s

09 · Want a copy of this report? Just hit me up: paolo@customerserviceculture.com

13m 20s

10 · When customers start the conversation in the wrong channel

14m 45s

11 · From agents to digital conversations specialists with DCS Personas© >>

15m 29s

12 · Integrate digital support channels wisely

19m 11s

13 · Wrap up: what you bring home from this episode

20m 55s

14 · Have you subscribed to this podcast yet? >>

22m 11s

Description

Out there too many voices are asking for customer's attention, time and money. Here's how you can stand out becoming the number one customer's choice. https://bit.ly/Pod-EN24

Out there too many voices are asking for customer's attention, time and money. Here's how you can stand out becoming the number one customer's choice. Full article here >>

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