#25 Close the loop with your front line

Customer Service Culture [EN]

#25 Close the loop with your front line

Jul 4, 2023 · 10m 55s

Chapters

01 · Welcome to episode n°25

02 · Is the final answer to the customer really ‘final’?

51s

03 · When you don’t close the loop with...your front line! [a shocking case]

2m 57s

04 · Two risky consequences you just can’t afford

4m 27s

05 · How often do you review your internal communication procedures?

6m 35s

06 · Avoid the fast train towards obsolescence

8m 45s

07 · Have you subscribed to this podcast yet? >>

9m 41s

08 · All about CustomerServiceCulture.com services >>

9m 57s

09 · Questions / feedbacks? Hit me up: paolo@customerserviceculture.com >>

10m 15s

10 · Learn more about the Customer Culture Academy >>

10m 41s

Description

Whenever you need to deal internally with other departments to handle a customer query, here are the consequences if you don't close the loop. Full article here >>

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Information

Author	Paolo Fabrizio
Organization	Paolo Fabrizio
Website	-
Tags	#closetheloop #customerserviceculture #digitalcustomerservice #internalcommunication #podcast