#27 Channel inconsistency kills the experience

Customer Service Culture [EN]

#27 Channel inconsistency kills the experience

Oct 4, 2023 · 12m 7s

Chapters

01 · Intro to episode n°27

02 · What lies behind such a technical word

57s

03 · Different treatments create doubts and lower customer’s trust

1m 45s

04 · Has your customer service become schizophrenic?

2m 49s

05 · What customer service managers complain about

4m 49s

06 · Why channel inconsistency kills the experience

5m 25s

07 · The huge difference between adding and integrating a new channel

6m 5s

08 · A vivid real case example

6m 47s

09 · As a manager, have you done your homework yet?

9m 11s

10 · Let’s have an informal conversation: paolo@customerserviceculture.com >>

10m 41s

11 · Subscribe to this podcast on your favorite platform >>

11m 11s

12 · Learn more about all my consulting, training ans speaking services >>

11m 33s

Description

Channel inconsistency, especially between traditional and digital one kills the customer experience. What's even worse is that such experiences generate doubts and dramatically reduce overall level of customers trust. So you just can't afford it to lose potential sales!
In this episode Paolo Fabrizio helps you understand why it happens and how to prevent that.
Full article here >>

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