35: The Managed Heart - Arlie Hochschild (Part 1)
Oct 9, 2017 ·
39m 33s
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Description
Tune in as we tackle a seminal work on the uses of emotion as part of one’s job, and the social and psychological implications this has on one’s role as...
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Tune in as we tackle a seminal work on the uses of emotion as part of one’s job, and the social and psychological implications this has on one’s role as a producer of products or provider of services. The Managed Heart,” by Dr. Arlie Hochschild, introduced the concept of emotional labour as a counterpart to the physical and mental labour performed in the scope of one’s duties. You will never look at the phrase “service with a smile” the same way again!
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Information
| Author | Talking About Organizations |
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