In this episode, we examine the challenge of improving Customer Experience in an organization where CX hasn't been a priority. Bibi explores gaining buy-in from leaders by showcasing the financial impact of CX, factoring in existing company dynamics and involving functional leaders in CX strategy co-design. This episode is a gem for new CX leaders.

Did you know that you can also read CX To Go episodes as published articles, watch them as videos on YouTube, and discuss them on our community forum? Find all of these options at thepodpirenetwork.com/cx/cxtogo.