8 - Change Management for Adopting Customer-centricity (Part 2)

Oct 13, 2023 · 7m 47s
8 - Change Management for Adopting Customer-centricity (Part 2)
Description

Following on last week's episode, we dive deeper into what it takes to lead an organization through change when customer-centricity is the goal. Bibi highlights the need for a clear...

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Following on last week's episode, we dive deeper into what it takes to lead an organization through change when customer-centricity is the goal. Bibi highlights the need for a clear vision and alignment across all departments, as well as the significance of addressing resistance to change. Up-skilling employees, setting KPIs, and celebrating successes are key to maintaining focus and driving the necessary cultural shift. If you realize that you cannot have a business without your customers, you already know why customer-centricity cannot be ignored.

Did you know that you can also read CX To Go episodes as published articles, watch them as videos on YouTube, and discuss them on our community forum? Find all of these options at https://linktr.ee/cxtogo.
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Author The Podpire Network
Organization The Podpire Network
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