Call Center Success: Above and Beyond w/ Michelle Berndt
Aug 31, 2021 ·
21m 18s
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Description
Join Kamaar and Michelle Berndt as they discuss methods and steps to increase your success in a call center! 1. Make every customer feel special and valued the moment the...
show more
Join Kamaar and Michelle Berndt as they discuss methods and steps to increase your success in a call center!
1. Make every customer feel special and valued the moment the call starts.
2. Be EMPATHETIC not sympathetic.
3. LISTEN.
4. CONFIRM.
5. THANK THEM.
Michelle Berndt is the VP of Strategic Development at OneShare Health which is an affordable alternative to traditional insurance. Her role is to partner with nonprofits, associations and ministries to spread awareness. She has been in the healthcare industry
for over 10 years and has a Bachelors in Healthcare Administration. Michelle has been an employee and a member with OneShare Health since it opened. She resides in Midlothian, Texas with her husband and two kids.
show less
1. Make every customer feel special and valued the moment the call starts.
2. Be EMPATHETIC not sympathetic.
3. LISTEN.
4. CONFIRM.
5. THANK THEM.
Michelle Berndt is the VP of Strategic Development at OneShare Health which is an affordable alternative to traditional insurance. Her role is to partner with nonprofits, associations and ministries to spread awareness. She has been in the healthcare industry
for over 10 years and has a Bachelors in Healthcare Administration. Michelle has been an employee and a member with OneShare Health since it opened. She resides in Midlothian, Texas with her husband and two kids.
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