Customer Success on a Global Scale | Balaji Gadicharla
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Description
Today we’re going to be talking about customer success and how to do that on a global scale and to do that we brought on Balaji Gadicharla, who is currently...
show moreBalaji’s journey 0:55
Trends he has seen as he’s traveled the globe 3:40
Advice/best practices observed 5:46
Why companies don’t understand the nature of their customers 9:12
“We should be able to provide a unified experience to our customers–to all our customers across all incidents. So it should not be transactional–somebody picks up the phone, and then calls your boss, then everything starts falling in place. That’s not how it should be run.” 4:00
https://www.linkedin.com/in/balaji-g-8a3b076/?originalSubdomain=in
Information
Author | Gabe Larsen |
Organization | Gabe Larsen |
Website | - |
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