Ep. 39 | Build Trust with your Audience - Part 1 of 2.

Ep. 39 | Build Trust with your Audience - Part 1 of 2. - Dr. Matt Champagne

Jun 21, 2022 · 28m 6s

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Part 1 of 2. How do I use surveys to build trust with my audience? How do I ask the right questions, the right way, at the right time? What...

Part 1 of 2. How do I use surveys to build trust with my audience? How do I ask the right questions, the right way, at the right time? What is the "autopsy approach" to gathering feedback? Why should I "close the loop" with my participants? How did the Net Promotor Score become "a scourge upon this world"?

Shoutouts and References: The Survey Playbook by Dr. Matt Champagne; Purdue University, Net Promotor Score

Host: Mark Suroviec, M. Ed. | Owner and Founder of WorkPlay Solutions
Guest: Dr. Matt Champagne | Survey Expert, University Professor, Technology Visionary, Speaker, and Entrepreneur
https://matthewchampagne.com/

Special resource just for listeners of this podcast. You can download the "9 Principles of Customer Feedback" here https://matthewchampagne.com/workplay

For more info, visit www.workplaysolutions.com or email mark@workplaysolutions.com
Follow us on Facebook: WorkPlaySol

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Information

Author	Mark Suroviec, M.Ed.
Organization	Mark Suroviec
Website	-
Tags	#audience #conversations #dataaccuracy #expert #feedback #netpromoterscore #nps #research #survey #surveydesign #training #trust #webinar