Curtis Ray from Acquire Video discusses the importance of high-quality camera technology in carwashes. Curtis explained that due to the harsh environment of carwashes, high-end cameras are essential to withstand the conditions and provide clear footage. The interview emphasized the necessity for durable cameras that can maintain their functionality and clarity over time, especially in capturing pre-existing damage on vehicles.
Curtis noted the importance of strategic placement of cameras at both the entrance and exit of carwashes, pointing out that documenting the condition of cars before and after the wash is crucial in resolving customer disputes about scratches and damages. Additionally, the importance of having cameras in other areas, such as pay stations and vacuum areas, was discussed. 
The interview concluded with an exploration of the role of AI in enhancing camera and security systems within carwashes. Curtis explained how AI can provide valuable insights into operational efficiencies, such as identifying bottlenecks in pay stations and tracking customer behaviors to improve service. AI also aids in increasing membership sales by recognizing repeat customers and tailoring pitches accordingly. Furthermore, advanced features like spill detection, vandalism alerts and heat mapping were mentioned as tools that can significantly benefit carwash operations. Despite the advancements in AI, Curtis reaffirmed that capturing pre-existing damage on vehicles remains the top priority for car wash operators.