During the interview, Crystal shares her journey through burnout, explaining how the lack of support and overwhelming responsibilities—like managing loved ones' care, keeping track of medical information, and communicating with family and healthcare professionals—contributed to her exhaustion. She strongly desired to change how families navigate caregiving, which led her to create Innerhive.

The conversation also touches on why she chose the name "Innerhive" and the importance of having crucial medical and legal documents organized in one place, especially for emergencies. Crystal designed Innerhive to give caregivers easy access to essential information, such as medical histories and directives, within one platform. They also discuss how caregivers can support one another by sharing stories and helpful resources.

 Innerhive offers a free basic plan and paid options, and it's available in the United States through the Apple Store and Google Play Store. Betsy highly recommends visiting the Innerhive website for more details on how the platform can help you and your family stay organized. The website also features valuable resources and a list of companies that provide support to caregivers. Betsy is honored that her podcast, Chatting with Betsy, is listed as a resource on the Innerhive website.