How Mexican ISP INFOTEC Improves Service

Apr 7, 2015 · 10m 59s
How Mexican ISP INFOTEC Improves Service
Description

The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improves its service desk and monitoring operations and enjoys impressive results -- an incident...

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The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improves its service desk and monitoring operations and enjoys impressive results -- an incident reduction of more than 20 percent -- from those efforts.

INFOTEC needed to react better to systems failures, to significantly reduce the time to repair, and to learn from those failures to prevent future ones. Now, by deploying advanced IT service management (ITSM) tools, the ISP's users have a much higher quality of dependable service.

To learn more about how they obtained such improvements, we're joined by Victor Hugo Piña García, the Service Desk and Monitoring Manager at INFOTEC. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. [Sponsor: HP.]
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Author Dana Gardner
Organization Dana Gardner
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