S1 Ep 3 - CX-NPS® is easy to understand but hard to execute
Dec 5, 2023 ·
21m 51s
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
In this episode of Strategy Edge, brand interventionist Christopher Roberts unveils the transformative potential of NPS as more than just a metric. For business leaders and CX managers, this discussion...
show more
In this episode of Strategy Edge, brand interventionist Christopher Roberts unveils the transformative potential of NPS as more than just a metric. For business leaders and CX managers, this discussion is an essential guide to leverage NPS as a strategic tool, which is not as easy to execute as it is in theory to understand.
Chris Roberts provides actionable insights to turn NPS into a catalyst for driving exceptional business results, and how it must be done right. This episode is crucial for those business leaders seeking to elevate their strategies, cultivate customer-centric approaches, and achieve substantial business growth through NPS utilisation.
show less
Chris Roberts provides actionable insights to turn NPS into a catalyst for driving exceptional business results, and how it must be done right. This episode is crucial for those business leaders seeking to elevate their strategies, cultivate customer-centric approaches, and achieve substantial business growth through NPS utilisation.
Information
Author | Engaged Strategy |
Website | www.engagedstrategy.com.au |
Tags |
-
|
Copyright 2024 - Spreaker Inc. an iHeartMedia Company