In this episode, Sophie sits down with former police hostage negotiator Scott Walker to talk about the art of negotiation. Scott has a new book coming out called "The Order of Chaos," which Sophie describes as a user's manual and ethos for negotiating and communicating effectively in daily business and personal life. Drawing on his real-life experiences in hostage negotiation, Scott provides many tools and strategies for negotiation, which he discusses further in the podcast.

The conversation kicks off with a discussion on mindset and how having the right mindset sets the tone for negotiation. Scott emphasizes the importance of clear, objective, and rational thinking in all communication. Managing your state of mind is crucial to articulating yourself appropriately in any given situation.

Building trust is also a key element of successful negotiation, and understanding the needs of the person you're negotiating with is essential. Sophie and Scott go on to define sympathy, empathy, and compassion. Scott breaks down empathy into emotional and cognitive empathy and explains how the two lead towards compassion. He argues that being sympathetic is not effective in negotiation.

Lastly, they delve into the impact of teams within an organization, particularly the need for a red team. A red team helps identify potential dangers and "what ifs." For a red team to be effective, an organization must fully commit to hearing what they have to say and taking appropriate action in response.

Overall, this episode provides valuable insights into negotiation and communication, drawn from Scott's wealth of experience as a hostage negotiator. So, whether you're negotiating in business or in your personal life, this podcast is a must-listen.

How to find out more about Sophie:LinkedIn:
Sophie Bryan (https://www.linkedin.com/in/sophiebryan/)
Facebook: @Sophiebryan.coach (https://www.facebook.com/sophiebryan.coach)
Insta: @Sophiebryan.coach (https://www.instagram.com/sophiebryan.coach)

E: sophie@ordinarilydifferent.co.uk
W: ordinarilydifferent.co.uk, sophiebryan.co.uk
TEDx Talk: https://montessorimindset.co.uk

How to find out more about Scott Walker:
LinkedIn: https://www.linkedin.com/in/scottaw/
Pre-order Scott’s Book: https://www.scottwalkerbooks.co.uk/

Sometimes Sophie & our guests get super passionate about their topic and therefore, some “passionate” language might crop up! You might want to wear headphones or make sure young ears aren’t around, and if this is not your cuppa tea, this might not be the podcast for you.