How can the increasing pressure on emergency departments and ambulance services be reduced? 

In this episode, Dr Dewi Rogers, an out-of-hours GP at Cwm Taf Morgannwg University Health Board, discusses an innovative collaboration called the Clinical Navigation Hub with Dom Bird, Deputy Director of Improvement Cymru.

As part of the Safe Care Collaborative, this hub provides central resources to care homes, offering timely advice and support, thereby easing the strain on critical healthcare services.

Dr Rogers explains how the Hub enables care homes to make informed decisions and deliver tailored care, reducing unnecessary hospital visits. If the patient is stable and not in immediate danger, instead of calling an ambulance straight away, Dr Rogers encourages them to contact the Hub. "We see tremendous success with what we're doing. From 80% to 90% of the calls we receive from nursing homes, we manage to avoid transporting these patients to the hospital and keep them at home where they want to be and manage them safely," he says.

improvementcymru.net/podcast 
X: @ImprovementCym