What new possibilities do you see emerging with voice technology? How might it influence our interactions with businesses and services in the future and what if your voice could transform the way we interact with technology? Imagine a world where your voice can effortlessly interact with devices and transform the way we navigate our surroundings.

In this episode of This Anthro Life, we explore the world of future technology with guest Tobias Dengel, a leading expert in digital transformation, and discuss the power of voice technology and its potential to transform how we interact with devices and the world around us. Dengel sheds light on the reasons why integrating voice technology into existing platforms is perceived as a safer approach compared to building entirely new platforms from scratch. He emphasizes the importance of leveraging the familiarity and trust already established with these platforms, enabling a smoother transition for users. Additionally, Dengel delves into the widespread adoption of voice assistants such as Alexa and Siri, highlighting their increasing presence in our daily lives. Furthermore, the discussion extends to the role of voice technology in banking applications, where it plays a crucial role in enhancing security measures and making our lives safer. The exploration of voice technology in this episode showcases its transformative potential and the various ways it is revolutionizing our interactions with devices and services.Tune in to discover Dengel's captivating insights and expertise as we envision the transformative power of voice technology.


Key takeaways:

• Voice technology is evolving and becoming increasingly sophisticated, with the adoption of voice assistants like Alexa and Siri skyrocketing.
• Adding voice to existing platforms feels safer than creating new ones altogether, as users are already familiar with the platform and trust it.
• Voice technology solves the problem of faster communication, as humans speak three times faster than they type.
• The interface of voice technology needs to be redesigned to be more efficient, as listening to machines is slower than reading or interacting with visuals.
• The more human-like voice assistants become, the less users trust them, as they feel like they are being tricked.
• Multimodality is important in voice technology, as it allows for a combination of voice, visuals, and other forms of communication to enhance the user experience.
• Voice technology has applications in various industries, such as law enforcement, warehouses, retail, and safety in industrial settings.
• The combination of generative AI and conversational AI is where the magic happens in voice technology, allowing for more accurate interpretation and response.
• Conversational designers will play a crucial role in designing effective voice experiences, considering factors like speed, efficiency, and user preferences.
• Voice technology has the potential to reshape business processes and models, such as centralized restaurants, telemedicine, and global healthcare access.

Timestamps:

00:00:07 Voice technology is evolving.
00:05:14 Design voice experiences in multimodal.
00:09:37 Voice is a powerful interface.
00:18:38 Conversational AI and generative AI.
00:21:08 Context is crucial for conversation.
00:28:31 The blend of generative AI and conversational AI is creating a user experience breakthrough.
00:29:15 Voice experiences are becoming multimodal.
00:34:06 Voice technology revolutionizes business processes.
00:39:03 The future of technology is voice-based.
00:43:30 Spread anthropological thinking to audiences.


Tobias Dengel is a seasoned technology executive with over 20 years of experience in mobility, digital media, and interactive marketing. He currently holds the position of President at WillowTree, a TELUS International Company, a global leader in digital product design and development. Dengel's expertise and leadership have contributed to WillowTree's continuous growth and recognition as one of America's fastest-growing companies, as listed by Inc. magazine for 11 consecutive years. He is also the author of the book "The Sound of the Future: The Coming Age of AI-Enabled Voice Technology," where he explores the transformative potential of voice technology in various aspects of business and society.


About This Anthro Life This Anthro Life is a thought-provoking podcast that explores the human side of technology, culture, and business. Hosted by Adam Gamwell, we unravel fascinating narratives and connect them to the wider context of our lives. Tune in to https://thisanthrolife.org and subscribe to our Substack at https://thisanthrolife.substack.com for more captivating episodes and engaging content.

Connect with Tobias Dengel
Linkedin: https://www.linkedin.com/in/tobiasdengel/
Twitter: https://x.com/TobiasDengel?s=20
Website: https://www.tobiasdengel.com/
Facebook: https://www.facebook.com/tobias.denge.7/

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