In this episode our CEO Jay Malin sits down with Krystle Ramos, Director of Business & Partner Development at First Billing Services (FBS), a Paya company. They discuss new avenues to promote customer engagement through digital payments, especially within the public sector. In particular, Krystle illustrates how alternative payment methods (mobile payments, digital wallets, prepaid cards etc) have become the new normal. FBS – which partners with Agent511 – provides innovative billing solutions to the utilities, government, healthcare, multi-family and service industries. Their solutions enable organizations to focus on their core competencies, increasing customer service, retention and revenues while reducing operational expenses.