Unlocking the Secrets of Consumer Duty
Apr 19, 2023 ·
38m 25s
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Description
This week on Tech Leaders’ Intel, we’re joined by https://www.linkedin.com/in/davetonge/, CTO of https://www.moneyhub.com/, a data and payments fintech and a pioneer of open banking. Having been at MoneyHub for nearly...
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This week on Tech Leaders’ Intel, we’re joined by Dave Tonge, CTO of MoneyHub, a data and payments fintech and a pioneer of open banking. Having been at MoneyHub for nearly 12 years now, Dave is well-placed to share his knowledge on consumer data rights, open finance initiatives, tech leadership and more.
With new consumer duty regulations coming into place in July, Dave couldn’t have joined us for a chat at a more important time, as MoneyHub provides solutions for businesses to help them deliver on their customer care responsibilities. With that in mind, key highlights of our conversation include:
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With new consumer duty regulations coming into place in July, Dave couldn’t have joined us for a chat at a more important time, as MoneyHub provides solutions for businesses to help them deliver on their customer care responsibilities. With that in mind, key highlights of our conversation include:
- MoneyHub’s ‘Categorisation Engine’ and using machine learning to help businesses meet customer needs.
- The importance of contextualizing your communications to customers and why this can help firms deliver on duty regulations.
- Overcoming issues presented by legacy systems.
- Retaining talent and what really constitutes ‘agile working’.
- How to avoid code rot.
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