Does everyone in your business or agency understand and believe that providing superior customer service is one important way to set yourself apart from the competition? Shep Hyken, best selling author and sought after speaker, returns to TBBT to share tips on delivering an AMAZING! customer service experience that keeps customers coming back for more. Shep also outlines many of the interesting and important points he presents in his latest book, ‘I’ll Be Back’.

In a Crazy Bids true to its name, Rick Jennings discovered a bid that pairs bourbon, beer and books.

All of that and more. A lot more!

Our Guest: Shep Hyken @Hyken

About Shep: www.Hyken.com

Pre Order: ‘I’ll Be Back: How to Get Customers to Come Back Again and Again.’ : https://hyken.com/online-store/ill-be-back/?utm_content=buffer1091e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer