21 JUL 2026 · Jason Stahl interviews Lucky Papageorg, executive director of the Massachusetts Auto Body Association (MABA), on the association's legislative priorities, the challenges facing collision repair businesses and the importance of industry unity. In this episode, you'll learn:
- Why Massachusetts has the nation's lowest labor reimbursement rates and what MABA is doing legislatively to change the system.
- How ADAS technology is reshaping collision repair, why insurers continue to challenge reimbursement for calibrations and scanning, and what that means for repair shops.
- Strategies that have made MABA one of the country's most effective state associations, including member engagement, legislative advocacy and building a unified industry voice.
- Why collision repairers should view the vehicle owner — not the insurance company — as their primary customer, and how consumer education can improve repair quality and business success.
- Practical advice for state and national collision repair associations on working with legislators, building industry consensus and advancing policies that promote proper, safe repairs and fair compensation.
- And more!