Contacts
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Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences...
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Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.
The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.
show less
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.
The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.
Episodes & Posts
Episodes
Posts
Transcribed
14 MAY 2025 · As tariffs and inflation drive up vehicle prices, both lenders and consumers are feeling the pressure to adapt. In this episode, host Lynn Sautter Beal speaks with Melinda Zabritski, Head of Automotive Financial Insights at Experian, and Mark Pregmon, VP of Consumer Lending at USAA, to explore how market shifts, financial pressures and evolving consumer demands are reshaping the auto financing landscape.
They discuss the impact of pricier vehicles on affordability, the surge in flexible loan terms to manage monthly costs and the growing role of refinancing—even without dramatically lower rates.
Join us as we discuss:
- How tariffs and inflation are influencing vehicle affordability and driving demand for flexible financing options
- Why lenders are extending loan terms to help borrowers manage payments in a tightening market
- The rise of auto refinancing—not just to secure better rates, but to re-amortize loans for lower monthly bills
- Strategies for risk management and customer care as consumers seek more personalized, adaptable finance solutions
Transcribed
30 APR 2025 · With 97 percent of Americans already banked, acquiring new customers means convincing them to break existing relationships. So how can financial institutions stand out when banking feels increasingly commoditized?
Live from CBA 2025, host Matt Snow from Upstart is joined by https://www.linkedin.com/in/kurtislin/, Co-Founder and CEO from Pinwheel as well as https://www.linkedin.com/in/dennis-chira/ and https://www.linkedin.com/in/weike1/ from Oliver Wyman to tackle the question: “How do we create a 2x, 5x or even 10x better experience that delivers genuine value to customers?”
From leveraging direct deposit switching to power seamless onboarding to designing subscription management services that truly simplify financial lives, discover how next-gen technology and open banking solutions are reshaping the fight for loyalty. Tune in to learn how banks, credit unions, and fintechs can differentiate on more than just price—building deeper relationships and winning in the battle for primary account status.
Transcribed
16 APR 2025 · As regulatory and political landscapes shift, financial institutions must stay agile and innovative to navigate new challenges and opportunities. In this episode, host Lynn Sautter Beal is joined by https://www.linkedin.com/in/david-pommerehn-92826b12/, General Counsel and Head of Regulatory Affairs at CBA, and https://www.linkedin.com/in/billy-rielly-67b40889/, Head of Public Affairs at CBA, to unpack how political shifts, state-level regulations and consumer protection mandates are reshaping the lending landscape. They also dive into the growing influence of AI and the potential for new legal frameworks around crypto and stablecoins.
Join us as we discuss:
- The challenges of navigating regulatory uncertainty with a new administration
- The growing influence of state-level regulations and consumer protection laws
- The impact of late fees and overdraft fees on institutions and consumers
- How AI is reshaping compliance and risk management
Transcribed
2 APR 2025 · As economic conditions shift, financial institutions must adapt their lending strategies to balance growth, risk, and liquidity. A "Slow and Grow " approach is emerging as a sustainable way to navigate today’s market while expanding financial services.
This week, host Lynn Sautter Beal welcomes Joseph Mayans, Chief Economist at Experian North America, to discuss the key economic drivers impacting lending in 2025 live at the CBA conference. They dive into the current state of the economy, including inflation, policy uncertainties and the evolving global landscape. Plus, they explore new lending opportunities in the auto and small business sectors and offeractionable insights on how lenders can remain adaptable to thrive in the coming years.
Join us as we discuss:
- How inflation and policy changes will impact lending strategies
- The future of auto and small business lending opportunities
- Navigating economic uncertainty while balancing growth and risk
- Expert strategies to stay adaptable in a rapidly shifting market
Transcribed
5 MAR 2025 · In episode re-air, joining our host https://www.linkedin.com/in/edwardswalters/ is Simon Darchis, Head of Partnership at https://www.finwise.bank/, to discuss his trajectory in the financial services sector from Europe to the US. With this multi-cultural background in finance, Simon explains the intricacies of FinTech, unraveling the cultural and regulatory intricacies that shape these distinct markets.
Ed and Simon discuss:
- The pivotal role of adaptability in navigating the evolving landscape of financial services
- Insights into the contrasting FinTech practices between America and Europe, emphasizing the significance of cultural understanding in the industry
- The critical importance of compliance in FinTech partnerships, from the challenges faced by banks collaborating with FinTechs to the meticulous partner selection process.
Transcribed
19 FEB 2025 · As economic conditions shift, financial institutions must adapt their lending strategies to balance growth, risk, and liquidity. A “Slow and Grow” approach is emerging as a sustainable way to navigate today’s market while expanding financial services.
This week, host Barry Roach welcomes https://www.linkedin.com/in/michelle-goeppner/, Vice President of Consumer Lending & Product Strategy at https://vantagewest.org/, to explore how lending programs are evolving post-COVID. They discuss the role of AI-powered underwriting, flexible loan programs, and the importance of internal alignment in driving loan growth. Plus, they dive into how financial institutions are expanding their reach beyond state borders while enhancing community impact.
Join us as we discuss:
- How AI-driven lending programs help manage risk, return, and volume
- Strategies for deposit growth, cross-selling, and member onboarding
- The financial wellness programs turning borrowers into savers
- Innovative mortgage solutions tackling housing affordability
Transcribed
5 FEB 2025 · In episode re-air, host Lynn Sautter Beal talks with https://www.linkedin.com/in/jillian-jaccard-murrish-b324a52b/, CEO of https://www.pieram.com/, about the waves she and her firm are making in the market — targeting less liquid and underserved areas while focusing on secondary markets and early-stage credit facilities. Jillian shares her journey from working in online real estate to co-founding Pier Asset Management, while offering valuable lessons on flexibility, operational ease, and evolving borrowing bases for early-stage originators along the way.
Join us as we discuss:
- Why early-stage originators should avoid using expensive equity capital to fund loans
- The change in defining secured vs. unsecured lending
- How targeting less liquid areas can help generate alpha and deliver better returns for investors
- The role of privacy, reputational risk, and the regulatory environment play in decision-making in evaluating potential partners and deals
Transcribed
22 JAN 2025 · In today’s episode, we dive into the dynamic world of financial services, specifically auto and mortgage lending. Join host Drew Megrey as he speaks with Rick Moore, the Chief Lending Officer at https://mainesavings.com/. With nearly 39 years of experience under his belt, Rick provides invaluable insights into the evolving mortgage landscape, tackling challenges like rising interest rates and soaring home prices. He’ll also share how financial institutions are pivoting with innovative strategies in auto lending and unsecured loans to navigate these turbulent times. Plus, we’ll explore Rick’s personal tech preferences and his take on the future of AI advancements in finance.
Join us as we discuss:
- The potential of AI to transform the industry and pave the way for a four-day workweek
- Why rising home prices and high interest rates have shifted mortgage production.
- How Maine Savings Credit Union enhances auto and unsecured loan programs while exploring cutting-edge solutions.
Transcribed
8 JAN 2025 · As technology evolves, open banking is reshaping how we manage and share financial data, creating exciting opportunities for innovation and better services.
In today’s episode, host Matt Snow welcomes https://www.linkedin.com/in/armen-meyer-b970065/ Co-founder of the https://www.fintechcouncil.org/ to explore the world of open banking. Together, they discuss the opportunities and challenges this transformation brings, from balancing innovation with preventing monopolies to what’s next for consumer protection and data privacy.
Armen also shares some key post-election insights, exploring how recent political shifts may impact financial regulations, CFPB oversight, and potential rule changes that could shape the future of the industry.
Join us as we discuss:
- The role of balanced regulation in fostering innovation in financial services.
- How open banking promotes transparency, and the challenges smaller banks face.
- Key political and legal developments that could influence fintech regulations and the CFPB moving forward.
Transcribed
11 DEC 2024 · In banking, yesterday’s touchdowns don’t win today’s games. A great product is just the start — constant evolution is key to meeting ever-changing customer needs.
In today’s episode, host Matt Snow sits down with https://www.linkedin.com/in/rhett-roberts-7b83b7150/, CEO and Co-Founder of https://www.loanpro.io/ for an in-depth look at the modern financial landscape. Rhett shares key insights from the recent Money 2020 event in Las Vegas, covering everything from AI’s growing role in financial services to the critical shift toward customer-centric lending. Together, they explore how small lenders can embrace tech modernization, the importance of proactive customer service, and the far-reaching effects of regulatory changes on the industry.
Join us as we discuss:
- Why small lenders should prioritize exceptional, cost-effective customer experiences over geographical reach.
- How AI and generative tech are transforming financial services, enhancing efficiency and compliance beyond traditional CRMs.
- The urgent need for financial institutions to modernize their tech to meet customer expectations and leverage open banking.
Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences...
show more
Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future.
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.
The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.
show less
Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.
The views, thoughts, and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of Upstart. Any content provided by the hosts or guests is for informational purposes only and is based on their own experiences and perspectives.
Information
| Author | Sweet Fish |
| Organization | Sweet Fish |
| Categories | Technology , Business , Education |
| Website | www.spreaker.com |
| leadersinlending@gmail.com |
Copyright 2025 - Spreaker Inc. an iHeartMedia Company
