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RFF's Launch Sequence is the podcast from Rocket Fuel Factory, the execution-focused accelerator and channel program for MSPs by real MSP owners in the trenches, not recovered MSP owners telling...
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RFF's Launch Sequence is the podcast from Rocket Fuel Factory, the execution-focused accelerator and channel program for MSPs by real MSP owners in the trenches, not recovered MSP owners telling oyu how it used to be. Every episode is a transmission from inside the work: fast operational lessons from "10 Things in 10 Minutes," replays from Global Sync webinars and in-person meetups, and deeper conversations on the people, pricing, and processes that actually move an MSP from stuck to scaling. No theory for theory's sake. Just what's working, what's not, and how to run the next stage of the mission.
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Episodes & Posts
Episodes
Posts
3 AUG 2026 · The first 90 days of a new client relationship determine whether you're viewed as just another IT provider or a trusted partner. In this inaugural 10 Things in 10 Minutes, Dawn and Dave Sizer share ten practical ways MSPs can create confidence from day one. Learn why a 90-day onboarding roadmap matters, how overcommunication prevents client anxiety, why quick wins have an outsized impact, and the small habits that build lasting trust. In this episode you'll learn:
- Why every client should receive a 90-day onboarding plan before they ask for one
- How frequent communication builds confidence during the first 30 days
- The right way to document inherited problems without blaming the previous MSP
- Why solving one visible pain point beats promising a massive project
- How introducing your team strengthens client relationships
- Setting expectations before the first support ticket arrives
- Why honesty builds more trust than pretending to know everything
- The value of a proactive 60-day feedback call
- Why you should never criticize the previous provider
- How small, consistent actions become the foundation of long-term client trust
Whether you're onboarding your first managed services client or your five hundredth, these practical lessons will help you deliver a smoother transition and create stronger client relationships from day one.
RFF's Launch Sequence is the podcast from Rocket Fuel Factory, the execution-focused accelerator and channel program for MSPs by real MSP owners in the trenches, not recovered MSP owners telling...
show more
RFF's Launch Sequence is the podcast from Rocket Fuel Factory, the execution-focused accelerator and channel program for MSPs by real MSP owners in the trenches, not recovered MSP owners telling oyu how it used to be. Every episode is a transmission from inside the work: fast operational lessons from "10 Things in 10 Minutes," replays from Global Sync webinars and in-person meetups, and deeper conversations on the people, pricing, and processes that actually move an MSP from stuck to scaling. No theory for theory's sake. Just what's working, what's not, and how to run the next stage of the mission.
show less
Information
| Author | Dawn Sizer |
| Organization | Dawn Sizer |
| Categories | Technology |
| Website | - |
| drsizer@therocketfuelfactory.com |
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