521 PitchIT Vendor Spotlight: ChatStyle
Jul 2, 2023 ·
13m
Download and listen anywhere
Download your favorite episodes and enjoy them, wherever you are! Sign up or log in now to access offline listening.
Description
In this episode of the IT Business Podcast, Marvin Bee and Sean Lardo discuss the ConnectWise Pitch It program for 2023, which is a Shark Tank-style competition for innovative startup...
show more
In this episode of the IT Business Podcast, Marvin Bee and Sean Lardo discuss the ConnectWise Pitch It program for 2023, which is a Shark Tank-style competition for innovative startup vendors. The finalists will compete for a grand prize of $70,000 at IT Nation Connect. They introduce Chris Dix, the founder and CEO of ChatStyle.ai, one of the contestants in the competition. ChatStyle.ai is an AI assistant that integrates messaging with ConnectWise and other tools, providing an omnichannel approach for businesses. It allows technicians to handle customer messages from various platforms like Teams, Slack, SMS, and more, while ensuring all information is integrated into the PSA system. The AI component helps technicians by providing helpful hints and guiding customers through relevant questions. The ultimate goal is to unify customer communication channels and streamline the ticketing process for MSPs.Website: https://chatstyle.ai/Time Stamped Highlights:
show less
- 01:00: Introduction to the ConnectWise Pitch It program for 2023.
- 02:45: Overview of the competition structure and prize distribution
- 04:22: Introduction of Chris Dix, founder and CEO of ChatStyle.ai
- 06:05: Discussion on the integration of messaging channels with ConnectWise and other tools
- 08:20: The benefits of using ChatStyle.ai for MSPs, including unified platform and ticket creation.
- 10:12: How AI comes into play, assisting technicians with relevant information and guiding ticket processes
- 12:26: ChatStyle.ai's journey, learnings from the channel, and maturing the tools.
- 14:07: The importance of connecting with MSPs and reaching a wider audience.
- 16:00: Integration with various MSP tools and accommodating different workflows.
- 18:05: Closing remarks and well wishes for the competition.
Information
Author | Marvin Bee |
Website | - |
Tags |
Copyright 2024 - Spreaker Inc. an iHeartMedia Company