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Uncle Marv’s IT Business Podcast is a show designed for IT professionals and Managed Service Providers. The podcast aims to provide actionable advice and tips that help IT businesses grow...
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Uncle Marv’s IT Business Podcast is a show designed for IT professionals and Managed Service Providers. The podcast aims to provide actionable advice and tips that help IT businesses grow and thrive in the competitive tech industry. Each episode covers various topics, from technology updates to marketing strategies, business best practices, and interviews with industry experts.
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21 NOV 2024 · Uncle Marv delivers a mix of personal updates, industry news, and a surprising announcement. He kicks off by discussing his recent collaboration with Mike Smith on a client project in Fort Lauderdale, highlighting the benefits of his office space for out-of-town IT professionals. Marv then dives into cybersecurity awareness, sharing details about an upcoming training session he's conducting for a client. He discusses his approach to the training, including the use of informative videos and explanations of security measures like ThreatLocker and multi-factor authentication. The podcast covers recent industry news, including reports from Cujo AI and Keeper Security about the state of cybersecurity threats. Marv also touches on Kaseya's announcement of free hardware for Datto Siris, discussing its potential impact on MSPs and their clients. The episode's highlight is Marv's revelation that he's been approved as media personnel for the upcoming https://www.thefloridamangames.com/ in March 2025. He expresses his excitement and asks listeners for ideas on how to cover this unique event. Marv wraps up with two Florida Man stories, including a lawsuit against Netflix over streaming issues and a dramatic python-alligator rescue in the Everglades. He concludes with reflections on his recent experience as a subcontractor, offering insights into the perspective it provided.Websites and Links:
- Amazon Live: https://www.amazon.com/live
- Easy Cater: https://www.ezcater.com/
- Florida Man Sues Netflix Over Tyson-Paul Fight: https://tinyurl.com/3944smkc
- Florida Man Saves Alligator from Monster Python: https://tinyurl.com/49t5rt56
People Mentioned for Shoutouts:
- Mike Smith
- Michael Smith Jr.
- Dawn Sizer
- Erin Lawrence
- Jay McBain
- Frank DiBenedetto
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
15 NOV 2024 · In this action-packed episode, Uncle Marv sits down with Rob Rae, the self-proclaimed "godfather of the channel" from https://www.pax8.com, to discuss the recent ConnectWise partnership announcement and the new Voyager partner program. Rob dishes on the reasoning behind credit card surcharges and how Pax8 is investing in better tools and experiences for MSPs. The conversation takes a fun turn as they debate the merits of rappers versus a cappella groups for tech conference entertainment. Next up, Mark Ralls, president of https://www.auvik.com, joins the show to talk about their network monitoring and management tool designed specifically for MSPs. Mark highlights Auvik's standout feature - its network mapping capabilities - and how it integrates seamlessly with ConnectWise to provide frictionless IT solutions. He also teases their new NorthStar feature, which helps technicians visualize and troubleshoot network issues more effectively. Both guests offer valuable insights into the evolving MSP landscape, upcoming industry events, and the importance of creating exceptional experiences for partners and clients alike. Guest Bios:
- https://www.itbusinesspodcast.com/guests/rob-rae/: SVP of Business Development at Pax8, known for his energetic presence and deep understanding of the MSP ecosystem.
- Mark Ralls: President at Auvik, bringing extensive experience in network management solutions tailored for MSPs.
Websites Mentioned:
- Pax8: https://www.pax8.com
- Auvik: https://www.auvik.com
- ConnectWise: https://www.connectwise.com
People Mentioned for Shout Outs:
- Flo Rida
- Ludacris
- Nelly
- Snoop Dogg
- Fatboy Slim
- Pentatonix
- Kenny G
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
14 NOV 2024 · In this action-packed episode of the IT Business Podcast, Uncle Marv serves up two interviews straight from the bustling floor of IT Nation Connect in Orlando. First up, Vinh Pham from https://secureframe.com/ breaks down how their compliance automation platform is revolutionizing the way MSPs handle frameworks like CMMC, NIST, and CIS. Vinh explains how SecureFrame's continuous monitoring keeps clients compliant in real-time, not just with point-in-time snapshots. He also dishes on their free partner program and the game-changing GAFA assessment tool. Then, James Allen from https://pia.ai/ takes the mic, sharing how their AI-powered service desk solution is transforming MSP profitability. James drops some jaw-dropping stats, including one partner who boosted their endpoint-per-tech ratio from 190 to 357! He also teases an upcoming presentation titled "I gave ChatGPT 50,000 tickets and this is the result" - talk about spicy! Both guests offer unique perspectives on how emerging technologies are reshaping the MSP landscape. From streamlining compliance to supercharging service desks, this episode is packed with insights to help your MSP level up. Guest Bios:
- Vinh Pham is from SecureFrame, a compliance automation platform helping MSPs turn security frameworks into revenue generators.
- James Allen is the Vice President of Sales at PIA, bringing AI-powered efficiency to MSP service desks from his base in Tampa, Florida.
Websites Mentioned:
- SecureFrame: https://secureframe.com/partners
- PIA: https://pia.ai/
People Mentioned for Shout Outs:
- Manny
- Tim Coach
- Brook Lee
- Joe A. Todd
- Aaron Hadibazi
- Todd Clark
- Gary Pica
- Peter Kajawa
- Sean from Tag
- Marissa from Tag
- John from CMIT
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
14 NOV 2024 · Uncle Marv’s IT Business Podcast welcomes Henry Timm, the dynamic CEO of Phantom Technology Solutions, who shares his insights on navigating the ever-evolving landscape of managed IT services. This episode dives into the balance between running a successful MSP and actively participating in industry events, highlighting the importance of community and collaboration among IT professionals. Henry emphasizes that success in this field is not just about profit but also about fostering relationships and supporting one another in a competitive environment. In this engaging conversation, Uncle Marv and Henry explore the challenges and rewards of attending nearly 50 industry events in a year. Henry discusses how his strong team and established systems allow him to manage his MSP effectively while being a prominent figure in the tech community. They touch on the shifting dynamics between MSPs, vendors, and private equity, advocating for a more collaborative approach that prioritizes community over competition. Henry also introduces listeners to the Tech Degenerates, a vibrant community of MSPs and vendors that fosters knowledge sharing and support without the pressure of sales pitches.Guest Bio:
Henry Timm is the CEO of Phantom Technology Solutions, a managed IT services provider based in Rolling Prairie, Indiana, dedicated to empowering businesses across the Midwest since 2010. Websites and Links:
- Phantom Technology Solutions: https://phantomtechsolutions.com
- Florida man accused of stabbing brother in neck for ‘talking over’ food while cooking: https://tinyurl.com/54wyycnj
People Mentioned for Shout Outs:
- JB Fowler
- John Carlo
- Mike Smith
- Rob Rae
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
13 NOV 2024 · In this episode, Uncle Marv sits down with Kip Fanta from https://getinsync.ca/ and Mark Alayev from https://www.getthread.com/ to discuss the latest developments in MSP services and AI technology. Kip Fanta, newly joined with GetInSync, talks about the company's focus on VCIO services and helping MSPs communicate better with their clients. He emphasizes the importance of understanding the full IT landscape and how Get In Sync can help MSPs move up the value chain, especially in co-managed IT scenarios. Kip also touches on the customization capabilities of their platform and the financial model that benefits both MSPs and their clients. Mark Alayev, CEO of Thread, dives deep into the world of AI-driven service desks. He discusses Thread's new product, which uses agentic AI to create custom agents for different industries. Mark emphasizes the importance of giving MSPs control over AI behavior and explains how Thread's solution focuses on human-to-human communication while integrating with system-to-system automation. He also shares his thoughts on the future of AI in the MSP industry, predicting that 20-35% of service desk requests could be fully automated in the near future. Both interviews provide valuable insights into the evolving landscape of MSP services and the role of AI in shaping the future of IT support. Guest Bios:
- Kip Fanta: Former Procter & Gamble IT professional, now driving partner relationships at Get In Sync, focusing on VCIO services for MSPs.
- Mark Alayev: CEO of Thread, leading the charge in AI-driven service desk solutions for MSPs.
Websites Mentioned:
- Get In Sync: https://getinsync.ca/
- Thread: https://www.getthread.com/
People Mentioned for Shout Outs:
- Stuart Holtby
- Bobby Jacobs
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
13 NOV 2024 · Uncle Marv kicks off the episode with Adam Kerrigan, discussing his journey from MSP owner to M&A specialist and competitive powerlifter. Adam shares his near-drowning experience that led to a health transformation and eventual world championship in powerlifting. The conversation shifts to the MSP industry, with Adam providing valuable insights on M&A trends, growth strategies, and the importance of peer groups for MSP success. The discussion covers the structure of a $50 million MSP, highlighting ITS's 360-person team spread across seven Western states and international locations. Adam emphasizes the value of new client growth and offers advice for MSPs looking to position themselves for acquisition. He also touches on the impact of election cycles on MSP profitability and valuations. In the second segment, Uncle Marv chats with David Nankervis from Cork. David shares his excitement about Cork's rapid growth and their focus on planning for 2025. The conversation briefly touches on Cork's evolution from a cyber warranty company to its current expanded offerings.Guest Bios:
- https://www.itbusinesspodcast.com/guests/adam-kerrigan/: M&A specialist at ITS, world champion powerlifter, and former MSP owner known for his signature fanny pack.
- https://www.itbusinesspodcast.com/guests/dave-nankervis/: Six-month veteran at Cork, driving the company's expansion and strategic planning for 2025.
Websites and Links:
- Intelligent Technical Solutions: https://www.itsasap.com/
- Cork Cyber Warranty: https://corkinc.com/
People Mentioned for Shout Outs:
- Linda Rose, Peter Kajawa, Jay McBain, Robin Robbins
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
12 NOV 2024 · Uncle Marv kicks off the episode with Jay McBain, a leading industry analyst from https://canalys.com/. Jay shares fascinating statistics about the managed services industry, revealing it's a $608 billion global business, twice the size of the SaaS industry. He explains how private equity is reshaping the landscape, driven by tech's rapid growth and attractive returns. The conversation then shifts to AI and its impact on the industry. Jay discusses the recent CompTIA acquisition and how it might transform the certification business. He also touches on the challenges MSPs face as vendors grow and potentially shift focus away from smaller businesses. In the second half of the episode, Uncle Marv chats with Bobby Jacobs from https://www.getthread.com/, winners of last year's Pitch It competition. Bobby talks about Thread's evolution, including their new AI Service Desk and expanded integrations. He shares how their AI-powered solutions are revolutionizing ticket management and improving efficiency for MSPs. The episode wraps up with some fun insights into Thread's unique marketing approach at IT Nation, including their "death to the ticket" theme and innovative booth activities. Guest Bios:
- https://www.itbusinesspodcast.com/guests/jay-mcbain/: Leading industry analyst at Canalys, known as "the voice of the channel."
- https://www.itbusinesspodcast.com/guests/bobby-jacobs/: Representative from Thread, an AI-powered customer experience platform for MSPs.
Websites and Links:
- Canalys: https://canalys.com/
- Thread: https://www.getthread.com/
People Mentioned for Shout Outs:
- Peter Kajawa
- Mark (Thread CEO)
- Michelle (Jay's wife)
- Flo Rida
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
12 NOV 2024 · Uncle Marv kicks off the episode live from IT Nation Connect in Orlando, sponsored by Thread and powered by Rhythms. He first interviews Amy Roman, founder of AmplifyGTM, a go-to-market consultancy focused on MSPs and tech companies. Amy shares her journey from consumer goods to tech, explaining how she helps companies build sustainable revenue ecosystems as a fractional CRO. She emphasizes the importance of strategy and infrastructure in driving long-term results. In the second segment, Uncle Marv chats with Cole Knuth, President and CEO of FifthWall. Cole recounts his transition from the electrical industry to IT, starting his tech career at PAX8 in 2017. He provides insights into PAX8's rapid growth and the evolving MSP landscape. Both guests bring unique perspectives on the tech industry, offering valuable insights for MSPs and IT professionals looking to grow their businesses. Guests:
- Amy Roman: Founder of AmplifyGTM, a go-to-market consultancy for MSPs and tech companies.
- Cole Knuth: President and CEO of FifthWall, with previous experience at PAX8 and in the electrical industry.
Websites and Links:
- AmplifyGTM: https://amplifygtm.com/
- FifthWall: https://fifthwallsolutions.com/
- Pax8: https://www.pax8.com/en-us/
People Mentioned for Shout Outs:
- Jim Kennedy
- Jennifer Bleam
- Flo Rida
- Stone Temple Pilots
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
11 NOV 2024 · Uncle Marv kicks off the episode with Peter Kujawa from https://www.connectwise.com/, discussing the latest trends in the MSP industry. Peter shares fascinating data on revenue growth, wage inflation, and profitability. He notes that while organic growth has slowed to about 10%, profitability is improving as wage inflation eases. The conversation shifts to the value of MSPs, with Peter emphasizing the importance of maximizing EBITDA and running an efficient business. He dispels concerns about a potential bubble in MSP valuations, citing the large supply of MSPs and increasing interest from private equity firms. In the second half, Uncle Marv chats with Diana Giles from https://skylineitmgmt.com/. Diana shares her conference experience and discusses her new podcast, "For the Health of IT," which focuses on mental and physical wellness in the IT industry. They explore the importance of addressing mental health issues and removing the stigma associated with them. The episode wraps up with Diana providing updates on her business, including strategic decisions to focus on specific clients and services. She also touches on her ongoing education in Microsoft 365 Defender, hinting at potential changes in her service offerings. Guests:
- https://www.itbusinesspodcast.com/guests/peter-kujawa/: Vice President and General Manager, Service Leadership at ConnectWise
- https://www.itbusinesspodcast.com/guests/diana-giles-1/: Owner of Skyline IT Management and host of "For the Health of IT" podcast
Websites and Links:
- ConnectWise: https://www.connectwise.com/
- Service Leadership: https://www.service-leadership.com
- Skyline IT Management: https://skylineitmgmt.com/
- For the Health of IT podcast: https://forthehealthofit.tech
People Mentioned for Shout Outs:
- Jay McBain from https://canalys.com/
- Steve (Diana's husband)
- https://infimasec.com/ and https://www.threatlocker.com/ (for sponsoring Medieval Times event)
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
11 NOV 2024 · Uncle Marv kicks off the episode with Aaron Kennedy, discussing his journey from MSP owner to ScalePad executive. Aaron shares his experiences selling an MSP in 2016, highlighting the importance of contracts and EBITDA in valuations. He then details his transition to Cognition 360, which was later acquired by https://www.scalepad.com/. The conversation shifts to the significance of data in managing MSPs. Aaron explains how tools like ScalePad help owners analyze agreement profitability, technician efficiency, and make informed decisions about growth and hiring. He emphasizes the need for historical data analysis to predict future performance and maintain service levels. In the second segment, Ryan Sigouin, ScalePad's Chief Revenue Officer, joins Uncle Marv. Ryan discusses ScalePad's recent acquisitions and the company's vision for integrating its various products. He reveals plans for a consolidated data platform that will streamline integrations across the MSP space, potentially revolutionizing how software companies interact within the industry. Ryan also sheds light on his role as CRO, explaining how it encompasses sales, marketing, revenue operations, and customer success. He stresses the importance of a cohesive approach to product-led and marketing-led growth, as well as customer retention and expansion. Websites and Links:
- ScalePad: https://www.scalepad.com/
People mentioned for shoutouts:
- Brooke Lee (Director of Channel at ScalePad)
- Chris (ScalePad executive)
- Joel (ScalePad executive)
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
=== Music:
- Show Intro: Upbeat & Fun Sports Rock Logo, By AlexanderRufire
- License Code: 7X9F52DNML - Date: January 1st, 2024
Uncle Marv’s IT Business Podcast is a show designed for IT professionals and Managed Service Providers. The podcast aims to provide actionable advice and tips that help IT businesses grow...
show more
Uncle Marv’s IT Business Podcast is a show designed for IT professionals and Managed Service Providers. The podcast aims to provide actionable advice and tips that help IT businesses grow and thrive in the competitive tech industry. Each episode covers various topics, from technology updates to marketing strategies, business best practices, and interviews with industry experts.
show less
Information
| Author | Marvin Bee |
| Organization | Marvin Bee |
| Categories | Technology , Tech News , Entrepreneurship |
| Website | www.spreaker.com |
| - |
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