Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tom Sciortino discusses his recent peer review experience with the Institute's Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes

• Watch Full Video Episode
• Tom's Recent Peer Review (00:02:57)
• Preparation for Peer Review (00:03:46)
• Impact of Coaching (00:04:01)
• Team Involvement in Peer Review (00:06:04)
• Deep Dive into Business Improvements (00:07:08)
• Value of Team Preparation (00:07:32)
• Lessons for Other Shop Owners (00:08:32)
• Importance of Cleanliness (00:09:24)
• Engaging Staff in Improvement (00:10:18)
• Accountability in Peer Reviews (00:11:26)
• Mentorship and Growth (00:12:38)
• Overcoming Ego in Business (00:16:36)
• Peer Review Insights (00:17:58)
• Phone Call Evaluation (00:18:16)
• Training Opportunities Identified (00:19:02)
• Post-Call Team Meeting (00:19:48)
• Ongoing Front-End Training (00:20:09)
• Back Shop Leadership (00:20:37)
• Team Culture and Family Atmosphere (00:21:34)
• Personal Connections in the Workplace (00:22:25)
• Improvements in Facility (00:23:16)
• Motivating Others Through Sharing (00:24:05)
• Value of Self-Assessment (00:24:20)
• Surrounding Yourself with Excellence (00:25:55)

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