14 MAY 2024 · Thanks to our Partner, NAPA Auto Care Chris Duffy, Production and Training Manager at AutoStream Car Care, to discuss the company's commitment to training and developing their technicians across nine Maryland locations. Duffy highlights the challenges of technician reluctance towards training and the strategies to encourage participation while respecting personal commitments. The conversation also covers the use of training platforms, the significance of certifications, and the fostering of a continuous learning culture within the automotive industry. Chris Duffy, Production and Training Manager,https://autostreamcarcare.com/, 9 locations, Maryland. Show Notes - https://youtu.be/gbGmUlyiy_8 - Becoming a Trainer (00:01:40) Chris Duffy discusses his transition to becoming a trainer within the company and the importance of internal training. - Internal Training and Culture (00:03:08) The importance of internal training and the company's culture of teamwork and growth are discussed. - Assessment and Targeted Training (00:08:06) The use of assessments to identify specific training needs for technicians and the benefits of targeted training are highlighted. - Building Training Resumes (00:12:24) The importance of building training resumes for technicians and incorporating it into the company's training tools is discussed. - External Training Resources (00:14:59) The utilization of external trainers and localized training programs, including partnerships with organizations like NAPA, is highlighted. - The importance of being in the shop (00:17:36) Carm and Chris discuss the significance of being present in the shop to understand the needs of the staff. - Culture of learning (00:18:42) They talk about the importance of fostering a culture of learning and addressing the reasons why employees may resist training. - Balancing work and training (00:19:30) The discussion centers on finding ways to accommodate employees' personal commitments while ensuring they receive necessary training. - Utilizing training resources (00:23:09) Chris explains how he utilizes training resources and documentation to support internal training efforts. - Encouraging knowledge sharing (00:25:20) The conversation revolves around encouraging employees to share valuable information and techniques with the team. - Gamification and competition (00:30:12) The potential for gamification in training assessments and the friendly competition it can create among employees is explored. - Career pathing and retention (00:32:32) Chris explains the approach to career pathing and retention, focusing on tailored training and mentorship for employees seeking to advance their skills. - The importance of certifications (00:35:08) Discussion on the significance of certifications and the promotion of certified technicians within the company. - Culture of learning at AutoStream (00:36:28) Emphasizing the culture of learning and the pride in displaying certifications on the walls of the company. - Leadership in building a training culture (00:36:53) Acknowledgment of the leadership role in developing a strong training culture and the potential impact on any size of shop. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting

13 MAY 2024 · The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here:https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton explores Ray Lewis's "Pissed Off for Greatness" speech, applying its principles to auto repair business growth. He dissects the speech's themes of urgency, sacrifice, and excellence, urging listeners to pinpoint their motivation and seriously pursue their objectives. Cotton stresses the necessity of focus, consistency, and self-belief for true greatness, inspiring his audience to reject mediocrity and strive for their best. Introduction (00:00:01) Coach Chris Cotton introduces the podcast, emphasizing industry expertise and business innovation.Chasing Greatness (00:01:07) Coach Chris Cotton discusses the importance of chasing greatness and introduces Ray Lewis's speech "Pissed Off for Greatness."Key Takeaways from Ray Lewis's Speech (00:02:18) Coach Chris Cotton highlights key takeaways from Ray Lewis's speech, including urgency, sacrifice, and rejecting mediocrity.Defining Football and Rejecting Mediocrity (00:03:27) Coach Chris Cotton shares a personal anecdote related to rejecting mediocrity and emphasizes the importance of not settling in life.Pissed Off for Greatness Mindset (00:05:28) Coach Chris Cotton encourages listeners to embrace the "pissed off for greatness" mindset and take their goals seriously.Intensity and Lasting Greatness (00:07:47) Coach Chris Cotton discusses how lasting greatness requires focus, consistency, and self-belief, beyond just anger and intensity.Conclusion and Call to Action (00:08:48) Coach Chris Cotton concludes the episode, urging listeners to maintain a positive mindset and stay "pissed off for greatness." Connect with Chris: chris@autofixsos.comPhone: 940.400.1008https://www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

10 MAY 2024 · Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Dan Molloy shares insights from his new book, 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?' and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange. Dan Molloy, https://www.molloysales.com/ Show Notes - https://youtu.be/y6r7-kIVMac - https://www.amazon.com/Language-Commitment-speaking-Smarter-Looking/dp/B0C1JD9GKC?crid=1BCUXGX09Y51V&dib=eyJ2IjoiMSJ9.3JFDJu7HJCwEG9CYkZOr46utK9j-CPb9ka5O6wgTpOrM3a6DKOOhO639xN2T0oRdKmW79B_Wc-y7QiTPpqYs2JjW9fcFUT7FrSNHAZTEU4G_KBGHqvRgPPYq0lwiAuqGKtDLJkH1CSeKR14z59Pl8Q.WntLZECCxTZcs11C3RS-PjChF_CcAhlIPIGq9-eQPpY&dib_tag=se&keywords=book+the+language+of+commitment+dan+molloy&qid=1715201484&sprefix=book+the+language+of+commitment+dan+molloy,aps,149&sr=8-1&linkCode=sl1&tag=remarkableres-20&linkId=1c775703365bcbbf0e0d754a16f7b519&language=en_US&ref_=as_li_ss_tl - Dan Molloy's transition to the automotive repair business (00:03:01) Dan Molloy shares the story of how he transitioned from the telecommunications industry. - Obtaining funding for the automotive business (00:04:23) Dan explains how he obtained funding for the automotive repair business and the real estate involved in the deal. - The impact of language and communication (00:08:02) The profound impact of language and communication on commerce and personal results. - The six possible moves in communication (00:09:17) The concept of six possible moves in communication and how it transformed his perspective on life. - The evolution of personal growth (00:11:12) Personal growth and reinvention in different decades of life. - The concept of the future and commitment (00:13:29) The concept of the future, the significance of living in the present, and the distinction between goals and commitments. - Leadership, commitment, and invention (00:15:44) The importance of commitment in leadership, business, and sales, and the role of inventing the future. - The start of the segment (00:16:29) The communication business and hidden metrics in the auto repair industry. - Moving the numbers (00:18:04) Discussion on how to steer business numbers and the importance of language in doing so. - Communication as the only tool (00:18:16) The significance of language in communication, teaching, training, and customer interactions. - Communication standards (00:18:45) The absence of effective communication standards and its impact on business. - The importance of analyzing language (00:22:06) The significance of analyzing language in business. - Building trust and credibility (00:24:31) The importance of building trust, credibility, and relationships through language. - The act of declaring (00:25:52) The significance of making declarations and how they invent the future in business conversations. - Commitment making rate...

9 MAY 2024 · Join Hunt in this important discussion about financial planning for auto repair shop owners. This episode explores why breaking even isn't enough and how to set financial targets that ensure long-term business health and growth.•Understanding Break-even: Why merely covering costs can jeopardize business sustainability, and how to calculate real financial targets.•Strategic Planning Tips: Learn conservative financial planning techniques to safeguard your business against unexpected downturns.•Team Communication: The importance of setting clear financial goals and maintaining transparency to motivate your team.•Actionable Financial Advice: Step-by-step guidance on setting sales and profit targets based on your gross profit percentage.Thanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at https://my.captivate.fm/NAPATRACS.comIt’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visithttp://www.gopromotive.com/.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: http://www.paarmelis.com/Email Hunt: https://paarmelis.comGet a copy of my Book:https://paarmelis.com/your-perfect-shop-book-download/https://aftermarketradionetwork.com/

9 MAY 2024 · Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Industry leaders John Hanighen, CEO of Cloyes, Matt Buchholz, CEO of Motorrad, and Andy Fiffick, CEO of a 10 store franchise chain in Cleveland, dive into the current state of the supply chain within the automotive aftermarket, addressing issues of product availability, quality concerns, and the impact of unpredictable demand. Insights into data-driven forecasting, manufacturer-distributor collaboration, and the importance of communication between suppliers and auto repair shops are also explored to give a holistic view of managing challenges in the aftermarket industry. Andy Fiffick, CEO https://radair.com/, 10-locations, franchise. Listen to Andy’s other episodes https://remarkableresults.biz/?s=andy+fiffick John Hanighen, CEO at https://www.cloyes.com/. Listen to John's other episodes https://remarkableresults.biz/?s=hanighen Matt Buchholz, CEO https://motorad.com/ - https://youtube.com/live/VcoT113y2MI - Supply Chain Resilience and Whiplash (00:02:41) Discussion on the unique demand contraction and subsequent supply chain adjustments due to the COVID-19 pandemic. - Quality and Fill Rate Issues in the Industry (00:05:44) Reports of decreased quality and high defect rates in automotive parts, as well as challenges related to supply chain disruptions and limited delivery services. - Steps to Ensure Proper Installation and Quality Control (00:09:20) Use of QR codes and training videos to ensure proper installation, labor claim reimbursement programs, and the importance of minimizing comebacks through quality control measures. - Challenges in Addressing Quality Issues (00:14:29) Discussion on the complexity of the supply chain, the need for quality parts, and the challenges in identifying and addressing part failures and defects. - Cataloging and Product Quality (00:15:51) Discussion on the importance of cataloging products correctly and the impact of catalog errors on product performance. - Supply Chain Logistics (00:19:26) Challenges and opportunities related to cataloging systems, data accuracy, and supply chain management. - Predictive Modeling and Assortments (00:28:29) The use of data for predictive modeling and assortment recommendations at the store and distribution center levels. - Data Sharing and Tracking (00:30:41) The challenges and variations in tracking and sharing data across different systems and trading partners. - The supply chain management challenge (00:31:38) Discussion on using cross-referencing to identify supply chain gaps and the need for distributor approval. - Impact of demand fluctuations (00:32:44) The impact of erratic demand changes and consumer confidence on the automotive industry. - Adapting to market changes (00:34:46) Discussion on adapting to demand changes due to weather, election cycles, and marketing strategies. - Predictive analytics and supply chain adjustments (00:35:36) Exploring the use of predictive tools and data, including weather, election cycles, and global conflicts, to adjust supply templates. - Challenges in supply chain disruptions (00:36:35) The ripple effect of global conflicts and...

8 MAY 2024 · Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at http://repairpal.com/shops.Show Notes - My Facebook Ads are showing to people way outside of my service area (not set up right) - My social media doesn’t seem to be providing a return on investment (Junk smm) - I never see my Google Ads when I search for my business (low budget) - I don’t show up in the Map Pack when I search for auto repair near me, and I’m searching while I’m in my business (connected to wifi) - My website is too slow (pictures too big or cheap hosting) - My website doesn’t come up when people search for mechanic near me (stock content) - I get lots of leads but they don’t turn into customers (Your SA sucks) - My marketing looks like every other shop’s marketing (are you talking to your marketers?) - The shop is slow. It’s time to turn our marketing back on. (never stop marketing) How To Get In TouchGroup - https://www.facebook.com/groups/autorepairmarketingmastermindWebsite - https://shopmarketingpros.com/meet-the-pros/ Facebook - https://www.facebook.com/shopmarketingpros/ Get the Book - http://shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - https://shopmarketingpros.com

8 MAY 2024 · Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues. Margaret Light, Marriage & Family Therapist, MA, LMFT, mlight@equilibriumtherapyservices.org, https://www.equilibriumtherapyservices.org/homeShow Notes - Professional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction. - Impact of pornography on sexual health and education (00:07:43)  - Unrealistic expectations and objectification (00:08:29)  - Warning signs of problematic pornography use (00:11:06)  - Ethical considerations of paying for porn (00:13:55)  - Dependency on porn for sexual activity (00:17:48)  - Acceptable use of pornography (00:19:23)  - The impact of hiding porn (00:19:37)  - Understanding relational problems (00:20:06)  - Individual perspective on porn use (00:20:53)  - Shame and embarrassment associated with porn (00:21:28)  - Pornography as an emotion regulation tool (00:23:29) - Expanding coping skills (00:25:00) - Neuroplasticity and brain rewiring (00:29:25)  - Realistic expectations for change (00:30:34)  - The impact of content on user preferences (00:35:17)  - Media influence on body image and fantasies (00:36:51)  - Porn Industry and Inclusive Content (00:38:51)  - Adolescent Education on Pornography (00:39:27)  - Mainstream Influence and Adolescent Expectations (00:41:10)  - Accessibility and Social Acceptance (00:43:32)  - Algorithmic Influence and Content Consumption (00:45:27)  - Relational Dynamics and Pornography Use (00:55:42)  - Relational Skills in Addressing Pornography (00:59:16)  - Ethical Use of Pornography (01:00:22)  - Demonstrating Care and Consideration (01:03:15)  - Seeking Therapy for Relationship Issues (01:04:22)  Thanks to our Partner, NAPA Autotech https://bit.ly/3ZLInXfEmail Matt: https://gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRAhttps://aftermarketradionetwork.com/: https://aftermarketradionetwork.com/

7 MAY 2024 · Thanks to our Partner, NAPA Auto Care A very special re-release of a Remarkable Results Podcast from November 2016. This is a very interesting story and a very interesting person. Giuliano Zuccato, at the time of this interview, was a spirited 84-year-old and weaves his story as a young man, immigrating from Italy to Canada and, ultimately, a job in the Ford design studio where he was a sculptor on the Iconic 1964 Mustang. Listen to Giuliano speak to the talent of the sculptors as they took the engineering drawings and design sketches in two dimensions and turned them into a three-dimensional model. https://youtu.be/bT61CanTzMs - Giuliano's immigration to the United States and entry into Ford (00:06:15) Giuliano's immigration to the United States, his struggle to find work, and his eventual entry into the Ford Motor Company. - Giuliano's work at Ford and the creation of the Mustang (00:19:39) Giuliano's work at Ford, the skills required for clay sculptors, and the creation of the iconic 1964 Ford Mustang. - Inside the Ford Design Center (00:23:25) Giuliano's description of the Ford Design Center, the use of hot clay, and his work in different studios. - The Mustang Design (00:24:01) Discussion of the design process and key individuals involved in creating the 1964 Ford Mustang. - Clay Sculpting Process (00:25:29) Explanation of the industrial clay used, its application, and the physical toll of sculpting. - Selecting the Design (00:26:49) Anecdote about the selection of the 1964 Mustang's design and the involvement of key figures. - Father of the Mustang (00:28:03) Exploration of Lee Iacocca's role and significance in the creation of the Mustang. - Engineering and Marketing (00:30:09) Discussion of the technical considerations and marketing strategies for the Mustang. - Legacy and Impact (00:32:41) Reflection on the Mustang's introduction and its long-lasting impact on car culture. - Passion for the Mustang (00:33:19) Giuliano Zuccato' s personal experiences and interactions with Mustang enthusiasts. - Innovative Model Making (00:41:41) Development of new model-making techniques and their impact on car design. - Work Beyond Ford (00:43:50) Giuliano Zuccato' s involvement in the creation of other vehicles and his post-Ford career. - Icon Productions (00:46:43) Giuliano Zuccato' s current endeavors with icon productions and inspiring others through his experiences. - Inspirational Message for Inmates (00:47:46) Giuliano's outreach to inmates, sharing his story of resilience and hope. - Keeping the Spirit Young (00:49:41) Discussion on maintaining a youthful spirit and living in the moment. - Ten-Year Business Plan (00:51:32) Giuliano's aspirations for a film about his life and the Mustang, and a possible Broadway musical. - Connecting with the Arts (00:54:11) Giuliano's involvement in music and the arts, including hosting singing events at his home. - Inspiring Others and Future Plans (00:55:21) Giuliano's efforts to inspire and help others, including plans to visit VA hospitals and organize a caravan. - Funding and Technology (00:57:31) Discussion about funding mechanisms and Giuliano's proficiency in technology. - Route 66 Dream (01:01:22) Giuliano's dream of organizing a caravan of Mustangs to visit VA hospitals along Route 66. - Meeting Car Legends (01:02:30) Giuliano's interactions with Carroll Shelby and his work on Shelby Mustang editions. - Gratitude and Farewell (01:03:44) Giuliano expresses gratitude and bids farewell. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family

6 MAY 2024 · The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching hosts a conversation with Coach Al and Kevin, a service manager, about the importance of team culture in an auto repair shop. They share their experiences with team-building activities like axe throwing, camping trips, and Christmas parties, emphasizing how these events enhance employee relationships and work dynamics. The discussion also covers their thoughtful approach to hiring and the necessity of appreciating staff. Coach Chris admires their methods and reflects on the value of investing in employees, while Coach Al highlights the inclusion of these practices in their hiring process to attract and retain a committed workforce.Culture and team building exercises (00:01:00) Discussion about the importance of culture and team building exercises in the auto repair shop industry.Creating a positive culture (00:02:50) Description of the strong chemistry and positive culture in the shop, emphasizing the importance of mutual support and camaraderie among the employees.Hiring process and culture fit (00:03:54) Insights into the hiring process, including assessing candidates for their skills and cultural fit through interviews and observations.Annual Christmas party and other events (00:06:02) Details about the annual Christmas party and other team-building events organized throughout the year, such as axe throwing and other outings.Christmas party preparations and employee appreciation (00:08:00) Discussion about the process of selecting personalized gifts for employees, the budgeting for the party, and the significance of showing employee appreciation.Appreciating employees through events (00:11:15) Explanation of the financial investment in employee appreciation events, such as the Christmas party, as a reflection of the shop's commitment to valuing and retaining great employees.Camping trip tradition (00:16:24) Origins and evolution of the annual camping trip, including the planning process, activities, and the inclusive nature of the event for employees and their families.Inclusive camping trip and its cost (00:19:07) Inclusion of employees' families in the camping trip and an overview of the costs associated with organizing the event.Maintaining order during the camping trip (00:20:32) Anecdote about managing noise levels and potential disruptions during the camping trip, highlighting the challenges of organizing a large group event in a campground setting.Camping Trip Planning (00:21:57) Discussion on the timing and survey process for the annual camping trip organized for employees.Employee Bonding (00:23:50) Kevin emphasizes the positive impact of team-building events on employee relationships and work...

3 MAY 2024 · Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 21st annual TST Big Event, Sherwood Cooke shares his journey of running his business for 28 years, his success with social media, especially TikTok, under the moniker 'The Professor,' and the impact of digital content on attracting a wide customer base even from hours away. Discover the evolution of Cooke's business practices, the significance of ethical service, community engagement and how to build a team culture through understanding and investment in people's lives. Sherwood Cooke, https://royaltyautoservice.com/, St Marys, GA. Show Notes - https://youtu.be/EOr4cpTPBd4 - Living in Saint Mary's (00:00:35) Discussion about the location of Saint Mary's, Georgia. - Sherwood's experience with social media (00:00:57) Sherwood's success on TikTok and YouTube. - Deathtrap of the month (00:03:43) Discussion about a series featuring problematic cars. - Client vs. customer (00:04:44) Sherwood's business philosophy on treating customers as clients. - Challenges and benefits of social media (00:08:21) The time-consuming nature of social media and its impact on business. - Starting a business with limited resources (00:10:23) Sherwood's humble beginnings and journey to success. - Evolution of business model (00:13:25) Transitioning to a more sophisticated and higher-priced service model. - Business principles and pricing strategy (00:14:08) The impact of pricing and service offerings on client base. - Business Acquisition (00:17:23) Sherwood's experience of seizing a business opportunity and the importance of proactivity in business growth. - Future Store Plans (00:19:13) Discussion about the potential opening of a third store in Florida and the patience required in business expansion. - Family Involvement (00:22:14) Sherwood's family involvement in his business. - Junior Technician Program (00:24:22) Sherwood's initiative to involve children in learning about automotive repair through hands-on experience. - Ice Hockey Coaching (00:26:07) Sherwood's experience coaching ice hockey and the impact on his life and his son's involvement in the sport. - Participation Trophies (00:28:16) Discussion on participation trophies and the impact on children's motivation and memories. - Stay Out of the Rabbit Hole (00:29:44) Sherwood's class on avoiding pitfalls in automotive diagnostics and the importance of self-awareness and common sense. - Making People's Lives Easier (00:32:38) Sherwood discusses the importance of making people's lives easier, including clients, team members, and vendors. - Creating a Positive Culture (00:34:17) Sherwood emphasizes the significance of building a positive culture within the team and the time it takes to create it. - Hiring Process (00:35:50) Sherwood explains his unique five-interview hiring process, including interviews with him, his son, and a team member, as well as meeting with the candidate's family. - Weeding Out Unethical Behavior (00:37:05) Sherwood shares a story about weeding out unethical behavior during the hiring process and the importance of...