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Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on...
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Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on how to define leadership in automotive dealerships today. Episodes focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career.
To learn more about DrivingSales visit:
https://drivingsales.com
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To learn more about DrivingSales visit:
https://drivingsales.com
13 JUL 2024 · In this episode of the Defining Leadership, the Driving Sales Podcast, hosts Bart Wilson and J.D. Mixon sit down with Brian Kramer, EVP at Cars.com and General Manager of Accutrade. Brian brings his vast experience and expertise to the table, discussing the latest trends and challenges in the automotive industry. He delves into strategies for effective used vehicle acquisition, the importance of digital transformation, and the critical role of AI in modern dealerships. Brian also shares insights on creating a digital culture and the impact of technology on improving customer and employee experiences. Tune in for a deep dive into the future of automotive leadership and how to navigate the rapidly changing landscape.
Defining Leadership, a Driving Sales Podcast, is dedicated to bringing you the latest insights and strategies from industry leaders. Hosted by Bart Wilson and J.D. Mixon, each episode features expert guests who share their knowledge on various aspects of automotive leadership and management. DrivingSales is committed to helping dealerships thrive by providing innovative solutions and comprehensive resources. We are here to support you with all your employee management needs, ensuring your team is equipped to succeed in today's competitive market.
Transcribed
6 JUL 2024 · Introduction to Service Manager Scorecards
In this insightful episode of the Driving Sales Defining Leadership Podcast, we delve into the essential process of creating effective parts and service manager scorecards. Hosts https://www.linkedin.com/in/bartwilson1/ and https://www.linkedin.com/in/jdmixon/ are joined by special guest https://www.linkedin.com/in/craig-wilson-8030497b/, who brings his extensive experience and expert insights to the discussion. Learn why service manager scorecards are crucial for managing your service departments, discover the key performance indicators (KPIs) you should track, and get practical tips to enhance your department’s efficiency and accountability.
Understanding Parts Manager Scorecards
Craig also shares valuable strategies for developing parts manager scorecards that can significantly impact your dealership’s performance. Discover the essential metrics for parts managers, understand the importance of proactive parts management, and learn how aligning service and parts goals can drive overall success. This episode is packed with actionable advice that will help you create scorecards that improve performance and drive results.
Key Takeaways:
- Importance of scorecards for parts and service managers
- Key performance indicators (KPIs) to track for enhanced performance
- Practical tips for aligning service and parts department goals
- Strategies for proactive parts management
- Understanding the impact of effective labor rate and other metrics
Chapter List:
- 0:00 Introduction and episode overview
- 1:02 Welcome and introductions
- 2:15 Importance of scorecards in service and parts departments
- 4:10 Key performance indicators for parts managers
- 6:45 Aligning service and parts goals
- 8:20 Practical tips for creating effective scorecards
- 11:35 Strategies for proactive parts management
- 13:50 Understanding effective labor rate and other crucial metrics
- 16:00 The role of customer satisfaction index (CSI) in scorecards
- 18:25 Tips for tracking technician productivity and efficiency
- 21:10 Conclusion and final thoughts
Transcribed
27 JUN 2024 · Welcome to another episode of “DrivingSales Defining Leadership,” the podcast where we dig into the world of automotive dealership leadership. In this episode, “Remote Work in Dealerships: Insights from Mike Donovan,” hosts Bart Wilson and J.D. Mixon are joined by Mike Donovan, CEO and co-founder of Search Engines MD. Mike shares his extensive experience managing a remote workforce and how it can benefit dealership operations.
Throughout the discussion, Mike highlights the importance of work-life balance, effective communication, and fostering a supportive team environment. He explains how remote work isn't just for tech companies but can also apply to dealerships with multiple locations. Learn how to implement successful remote work strategies, maintain team cohesion, and ensure productivity across your dealership's workforce.
Join us to gain valuable insights, practical tips, and expert advice on adapting to the evolving workplace landscape. Whether you're looking to enhance employee engagement, improve operational efficiency, or explore new management strategies, this episode is your go-to resource for dealership excellence.
#### Chapters
```
00:00 Introduction to the Episode
01:08 Introduction to Mike Donovan
03:00 The Concept of Remote Employees in Dealerships
05:20 Benefits of Remote Work for Dealerships
07:35 Importance of Work-Life Balance
10:12 Managing Remote Teams Effectively
12:45 Communication Strategies for Remote Teams
15:30 Aligning Remote Employees with Dealership Values
18:20 Building Relationships in Remote Teams
20:15 Implementing Remote Work Policies
22:00 Overcoming Challenges in Remote Work
25:10 Success Stories from Remote Teams
30:45 Mike Donovan’s Tips for Remote Workforce Management
32:50 Tools and Technologies for Remote Work
35:00 Q&A and Listener Insights
37:45 Closing Remarks and Contact Information
```
#### Contact Information
If you want to learn more about our human capital management platform and how we can help dealers with effective workforce management, reach out to us at podcast@drivingsales.com. Visit [DrivingSales](https://drivingsales.com) and join the community discussions under the Community tab. Become a DrivingSales VIP by emailing us at podcast@drivingsales.com and help shape the conversation in automotive leadership.
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Transcribed
18 JUN 2024 · Welcome to “DrivingSales Defining Leadership,” the podcast where we dig into the world of automotive dealership leadership. In this episode, “Dealership Excellence: Employee Certification Insights,” Bart Wilson and J.D. Mixon, with over 30 years of combined automotive retail experience, share how certifications can boost your dealership’s performance.
Every week, we chat about crucial topics like human capital management, improving processes, and what today’s workforce really wants in a career. Our mission is to help dealership professionals—from department managers to general managers—see why tailored certifications matter and how they can create a more engaged, competent, and successful team.
Join us to get valuable insights, practical tips, and expert advice on building and implementing certification programs that fit your dealership’s unique style. Whether you’re aiming to enhance employee skills, improve retention, or drive more sales, this podcast is your go-to resource for achieving dealership excellence.
Chapters with Timestamps:
00:00 Introduction to Certifications
10:15 The Need for Customized Training
20:30 Building a Certification Program
30:45 Assessing Competency and Performance
40:00 Continuous Improvement and Scaling
50:15 Q&A and Listener Insights
Subscribe now to stay updated on the latest episodes and join our community of dealership leaders dedicated to excellence.
Transcribed
7 JUN 2024 · Welcome to another insightful episode of DrivingSales Defining Leadership, where hosts Bart Wilson and J.D. Mixon bring over 30 years of combined automotive retail experience to the forefront. In this episode, we're diving deep into the vital role of BDC (Business Development Center) managers and how their scorecards can be effectively utilized to enhance dealership performance. Joined by Craig Wilson, Customer Success Manager at DrivingSales, the discussion centers on the metrics and best practices that make BDC managers pivotal to dealership success.
Episode Highlights:
- Introduction to BDC Manager Scorecards: Bart, J.D., and Craig begin by emphasizing the importance of the BDC manager role, highlighting its dual focus on sales and service teams. The conversation sets the stage for understanding how scorecards can track performance and drive improvements.
- Historical Context and Evolution of BDCs: The hosts discuss the evolution of BDCs, noting their inception when technology allowed for more precise tracking of sales and service activities. This historical perspective underscores the relevance of BDCs in today's data-driven dealership environment.
- Metrics and Quotas for BDC Managers: The core of the episode delves into specific metrics that BDC managers should focus on. This includes effort-based and performance-based quotas, such as the number of appointments set, show percentages, and CRM task completion rates. The discussion highlights the importance of balancing various metrics to avoid overwhelming managers with too many targets.
- The Role of AI in BDC Operations: A significant portion of the episode explores the impact of artificial intelligence on BDC workflows. The hosts agree that AI should enhance, not replace, the capabilities of BDC agents, particularly in managing repetitive tasks and improving customer interactions.
- Effort vs. Performance-Based Quotas: The conversation navigates through the distinctions between effort-based quotas (like call volumes) and performance-based quotas (like sales outcomes). The hosts advocate for a balanced approach that recognizes both types of efforts in driving success.
- Practical Tips for BDC Managers: Practical advice is offered on how to structure scorecards effectively. This includes tips on setting realistic quotas, conducting periodic reviews, and ensuring that the scorecards remain relevant and actionable for BDC managers.
- The Importance of Customer Engagement: The episode underscores the critical role of customer engagement in the success of BDC operations. The hosts share strategies for BDC managers to foster positive customer relationships and improve overall dealership performance.
- Case Studies and Real-World Examples: To illustrate the concepts discussed, real-world examples and case studies are presented. These anecdotes provide concrete evidence of how well-structured scorecards can lead to significant improvements in dealership performance.
- Future Trends in BDC Management: Looking ahead, the hosts speculate on future trends in BDC management, including the increasing integration of advanced technologies and the continuous evolution of customer expectations in the automotive industry.
- Conclusion and Call to Action: The episode wraps up with a call to action for listeners to implement the discussed strategies in their own dealerships. The hosts invite feedback and questions from the audience, emphasizing the importance of continuous learning and adaptation in the ever-changing automotive landscape.
Chapter List with Timecodes:
- Introduction to BDC Manager Scorecards - 0:00:00
- Historical Context and Evolution of BDCs - 0:02:01
- Metrics and Quotas for BDC Managers - 0:03:30
- The Role of AI in BDC Operations - 0:05:02
- Effort vs. Performance-Based Quotas - 0:07:00
- Practical Tips for BDC Managers - 0:09:03
- The Importance of Customer Engagement - 0:11:15
- Case Studies and Real-World Examples - 0:14:04
- Future Trends in BDC Management - 0:16:52
- Conclusion and Call to Action - 0:19:10
Join us in this comprehensive exploration of BDC manager scorecards and discover how to optimize your dealership's performance with actionable insights and proven strategies. Tune in now and take the first step toward redefining leadership in your automotive dealership!
Be sure to Like, Share, and Subscribe to our channel to stay in the loop.
Learn more at www.DrivingSales.com
Maximize Performance: The right management processes will close more deals and keep guests coming back. Drive more volume, gross, and CSI without more marketing or inventory expenses.
Strengthen Culture: Execute your processes more consistently by automating your people strategy, training consistently, and holding your team accountable.
Increase Retention: Stop the revolving door by providing new employees with career visibility, professional training, and a path to succeed from day one.
Accelerate Growth: Ramp up new employees from new-hire to top-performer much faster with our automated orientations and career mapping. Get your employees producing quickly!
Transcribed
31 MAY 2024 · In this episode of the DrivingSales Defining Leadership Podcast, host Bart Wilson sits down with Steve Roessler, Chief Evangelist Officer at DriveCentric, to explore the evolving landscape of leadership in automotive dealerships. Steve shares his expert insights on how effective dealership management strategies and innovative CRM solutions are transforming the automotive industry.
Listeners will gain valuable knowledge on:
- The role of technology in enhancing dealership operations
- Best practices for human capital management
- How to implement successful CRM systems
- Leadership tips to drive team performance and customer satisfaction
Whether you're a department manager, owner, or general manager, this episode provides actionable advice to help you stay ahead in the competitive automotive market. Tune in to learn from one of the industry's leading voices!
Transcribed
17 MAY 2024 · In this episode of DrivingSales Defining Leadership, hosts Bart Wilson and J.D. Mixon sit down with special guest Michael Hayes, Director of the NADA Academy. With over four decades in the auto industry, Michael shares his invaluable insights on leadership and the evolution of dealership management. Together, they explore how modern software changes impact dealership operations and discuss strategies for fostering a culture of innovation and excellence. Tune in to gain a deeper understanding of what today's workforce looks for in a career and how leaders can adapt to meet these evolving expectations.
Transcribed
9 MAY 2024 · Join hosts Bart Wilson and J.D. Mixon on a journey through the evolving landscape of automotive retail. This week on "Driving Sales: Defining Leadership," we delve into the critical role of leadership during technological transformations in dealerships. With special guest Doug Slezak, a Master Certified Support Specialist from Solera Automate Dealership Systems, we explore the nuances of guiding teams through significant software changes.
Discover effective strategies for earning trust and facilitating smooth transitions, even amidst the challenges that new systems can present. Doug shares his extensive experience, providing insights into establishing credibility, gaining employee buy-in, and the importance of clear communication. Whether you're a dealership manager, owner, or general manager, this episode is packed with actionable advice tailored to help you navigate the digital shifts reshaping the automotive industry.
For more insights and to explore our range of products designed to enhance dealership performance, don’t hesitate to reach out to us at DrivingSales. Visit our website or contact us directly with any questions or to learn more about how our solutions can benefit your business.
Transcribed
30 APR 2024 · Welcome to the future of automotive dealership management with our latest episode of the "Driving Sales Defining Leadership Podcast," titled "How to Create Sales Manager Scorecards". Join our expert hosts, Bart Wilson, Craig Wilson, and J.D. Mixon, as they explore the dynamic role of managerial scorecards in enhancing dealership operations and leadership quality. This episode delves into the critical question of creating scorecards for new or used car sales managers to drive performance.
Our discussion covers a wide range of topics, including the design and implementation of scorecards, the benefits they bring to management efficiency, and the potential pitfalls to avoid. With decades of combined experience in automotive retail, our hosts bring valuable insights and practical advice that can transform the way you manage your team and operations.
This podcast is a must-listen for dealership owners, managers, and anyone involved in automotive sales leadership. By tuning in, you'll gain a deeper understanding of how scorecards can serve as essential tools for setting clear goals, measuring progress, and fostering a culture of accountability and continuous improvement.
Don't miss this opportunity to enhance your leadership skills and push your dealership toward greater success. Listen now and empower your management team with the knowledge and strategies discussed in "Should Managers Have Scorecards?" It’s time to take your managerial effectiveness to the next level! 🌟 #AutomotiveLeadership #ManagerialScorecards #Podcast #LeadershipDevelopment #AutoRetail
Transcribed
15 APR 2024 · Join hosts Bart Wilson and J.D. Mixon on 'Measuring Management: Should Managers Have Scorecards?' as they tackle the evolving needs of leadership within the automotive industry. This episode addresses the critical question of whether implementing managerial scorecards can drive greater efficiency and leadership quality in automotive dealerships. Listen as our experts, including customer success manager Craig Wilson, discuss the impacts of performance evaluation systems on management practices and explore real-world applications that could redefine success at your dealership.
Chapter List
0:00 - Introduction to Managerial Challenges
Introduction and overview of leadership challenges in the automotive industry.
3:01 - The Case for Managerial Scorecards
Discussing the need for support and structure for managers through the use of scorecards.
8:01 - Real-World Applications and Benefits
Examples and benefits of scorecards in action within dealership management.
15:01 - Panel Discussion: Pros and Cons of Scorecards
A roundtable discussion with hosts and guest Craig Wilson on the advantages and potential drawbacks of scorecards.
25:01 - Listener Questions and Expert Answers
Addressing audience questions about scorecard implementation and challenges.
35:01 - Conclusions and Future Outlook
Wrapping up the discussion with key takeaways and topics for future episodes.
Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on...
show more
Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on how to define leadership in automotive dealerships today. Episodes focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career.
To learn more about DrivingSales visit:
https://drivingsales.com
show less
To learn more about DrivingSales visit:
https://drivingsales.com
Information
| Author | DrivingSales Dealership HCM |
| Organization | DrivingSales Dealership HCM |
| Categories | Education , Business , Management |
| Website | www.DrivingSales.com |
| podcast@drivingsales.com |
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